Impressum

VEROVEO EQUESTRIAN

VEROVEO GROUP S.L.

Calle José Antonio Cañete Juárez, 8, 2-2,
Elche (Alicante),
C.P. 03202, España

Tax Identification Number (CIF): B44557825
VAT Number: ESB44557825
Email: contact@veroveoequestrian.com
Phone: (+34) 644 950 578

1. GENERAL CONDITIONS

VEROVEO GROUP S.L. sells products under the VEROVEO EQUESTRIAN brand through its official website www.veroveoequestrian.com (hereinafter referred to as the “Website”) directly to end consumers.

These terms and conditions, in effect at the time of purchase, apply to all orders placed through our online store as well as to all deliveries and services we provide. Any conditions that differ from those outlined herein are not recognized. Any other agreements that contradict these rules shall be deemed null and void.

2. CONTRACT FORMATION AND USE OF THE WEBSITE

Product offers are addressed to customers with billing and shipping addresses anywhere in the world. Orders and any legally significant actions are accepted exclusively in English. By accepting these terms, the customer confirms that they are of legal age, or, if under 18, have the consent of their legal guardian.
The presentation of products on the website www.veroveoequestrian.com does not constitute a public offer by the company but serves as an invitation to place an order.

By completing and submitting the order form through the website, you are making a binding offer to enter into a purchase agreement. The order is deemed placed if you have correctly entered all required information and clicked the “Confirm Order” button. Before confirmation, the system will display your input for review and correction. The company reserves the right to accept your order within 14 days (21 days if you are located outside the EU).
After placing the order, you will receive a confirmation email with the order details — this does not constitute automatic acceptance. The contract comes into force only when we ship the ordered goods or send written confirmation (including by email).

If the order includes several products, they may be delivered in separate shipments, but shipping costs will be charged only once. Product images on the website are for illustrative purposes only and may slightly differ from the actual item — such differences do not constitute a defect.

3. COLOR VARIATIONS IN IMAGES

Please note that the colors of the jackets shown in the photographs on the website may slightly differ from the actual product colors. These variations may result from screen settings, lighting during the photo shoot, or other technical factors. Such differences do not constitute a defect in the product.

4. PRICES AND SHIPPING

Current prices are shown at the time of order placement on the website. All amounts are indicated in euros (EUR), include the applicable VAT, and exclude packaging and shipping costs. Full details are available in the “Shipping and Costs” section on the website.

5. CUSTOMS DUTIES AND CHARGES

For orders shipped outside the European Union, additional customs duties, taxes, and charges may apply depending on the destination country’s regulations. These costs are the responsibility of the recipient and are not included in the order or shipping price. We do not control and cannot predict the amount of such charges — we recommend checking with your local customs office in advance.

6. PAYMENT

You can pay for your order using a bank card or other reliable payment methods offered on the website. We reserve the right to restrict access to certain payment methods in individual cases. Cash and checks are not accepted.
By choosing an electronic payment method, you consent to the order amount being charged at the time of confirmation.

7. DELIVERY AND TRANSFER OF RISK

Delivery is made from our warehouse to the address provided by the buyer. Estimated delivery times are indicated on the website. If delivery cannot be fulfilled (e.g., due to supplier delays), we will promptly refund all paid amounts. No additional claims by the customer will be accepted in such cases.

8. RETENTION OF TITLE

Until full payment is received, the ordered products remain the property of VEROVEO GROUP S.L.

9. WARRANTY AND LIABILITY

Applicable law governs the relationship between the parties.

10. INQUIRIES AND COMPLAINTS

For questions or complaints regarding your order, you can contact us at: contact@veroveoequestrian.com

11. RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract within 14 days without providing a reason.
The period starts from the day you or a third party (not the carrier) physically receive the last item in your order.
To exercise your right, you must send a clear declaration to: contact@veroveoequestrian.com
Sending the notice before the 14-day period expires is sufficient.

12. CONSEQUENCES OF WITHDRAWAL

In the event of withdrawal, we will return all received payments, including delivery charges, within 14 days of receiving the withdrawal notice. The refund will be issued using the same payment method unless otherwise agreed.
We may withhold the refund until we receive the returned goods.
You must return the goods within 14 days of notifying us. Return shipping costs are borne by the customer.
You are liable for any loss in value if it results from handling the goods beyond what is necessary to inspect their nature, characteristics, and functioning.

13. GIFT VOUCHERS

VEROVEO EQUESTRIAN gift vouchers can be purchased online if issued. They are valid only on the website and are issued in euros. Upon purchase, the voucher is sent by email in PDF format.
Vouchers cannot be exchanged or refunded in cash except where required by law. They cannot be used to purchase other vouchers. One voucher per order.
If the order total is less than the voucher value, the difference is not refundable. If it exceeds the voucher value, the balance must be paid via another payment method. Goods are shipped only after full payment.
Refunds for items purchased with a voucher will be reissued as a new voucher.
The company is not liable for lost, stolen, or unauthorized use of vouchers.

14. EXTERNAL LINKS

We are not responsible for the content of third-party websites. Responsibility lies with the respective site owners. We do not guarantee the timeliness, accuracy, or completeness of information found on external platforms.

15. IMAGE USE

All images are protected by copyright and belong to VEROVEO GROUP S.L. Any use without written permission is prohibited.

16. INVALIDITY OF CONDITIONA, JURISDICTION, APPLICABLE LAW

If any provision of these Terms and Conditions is found to be invalid, the remaining provisions shall remain in effect.
Spanish law shall apply. The competent court is located in Alicante.

17. ADDITIONAL INFORMATION

VEROVEO GROUP S.L. received financial support of €10,000 from LABORA under an employment program for hiring individuals from priority groups in 2025. This initiative may be co-financed by the European Social Fund Plus (ESF+) 2021–2027 or other EU funds.