Returns & Exchanges
Return Policy
At VEROVEO EQUESTRIAN, we strive to ensure that you are satisfied with your purchase. However, if you change your mind, you may request a return or exchange within 14 days from the date of receipt.
To be eligible for a return, the item must be in new and clean condition, with no signs of wear. Please make sure to keep the original packaging, all tags attached, and that the garment is neatly folded to avoid deep creases.
Please note: each jacket is shipped with a branded garment cover and a plastic logo bag. When returning the jacket, the garment cover must also be returned. A return is considered incomplete without it.
If the garment cover is not included, a fee of €3 will be deducted from the refund amount.
If the item is returned with stains, dirt, or heavy wrinkling, we will not be able to accept it. In cases where minor stains can be easily removed, a cleaning fee of €10 may be deducted from your refund.
Free Exchange
You can exchange the item absolutely free — no extra charges or hidden fees.
We cover all the costs.
Return Shipping Costs
When returning an item, please note that return shipping is at the customer’s expense.
If you are requesting an exchange, we will cover all related costs.
How to Request a Return
To begin the return or exchange process, please click here and enter your order number and the email address used during the purchase.
Once we receive your package, please allow up to 10 business days for us to process the return and either ship your new item or issue a refund — depending on the option you selected.
Refund Policy
Refunds are issued only for items that have been physically returned.
Original shipping costs are non-refundable, and return shipping expenses are the responsibility of the customer.
Please note: if your order was eligible for free shipping and you return the entire order, a €10 shipping fee will be deducted from your refund, as the final order value no longer qualifies for complimentary delivery.
If you have any questions, please contact our customer service team: